mh88 Privacy Policy

This Privacy Policy ("Policy") describes how mh88 ("mh88", "we", "us", "our"), operator of the online casino and sports betting platform at mh88.club ("Platform"), collects, uses, stores, and protects the personal data of individuals ("you", "Player", "User") who register for, access, or use the mh88 Platform.

This Policy applies to all personal data collected through the mh88 Platform, including data provided during account registration, data generated through your use of games and betting services, data collected via our website, and data received from payment processing partners such as Easypaisa, JazzCash, SadaPay, Raast, and HBL.

By registering an account on mh88 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data in accordance with the practices described herein. This Policy forms part of the mh88 Terms & Conditions and should be read in conjunction with them.

mh88 collects personal data in two primary ways: information you provide directly to us, and information that is automatically generated through your use of the Platform. Below is a summary of the categories of data we may collect:

mh88 does not intentionally collect sensitive personal data such as health records, religious beliefs, or political opinions. If any such data is shared with us incidentally (for example, in a support message), it will be handled with additional care and will not be used for any purpose other than addressing the relevant support matter.

mh88 uses the personal data we collect for the following purposes. We will only use your data where we have a valid legal basis for doing so, as described in Section 4 below.

• Account management: To create, verify, maintain, and secure your mh88 account, including identity verification (KYC) in compliance with our anti-money-laundering obligations.
• Service delivery: To provide access to mh88 casino games, sports betting markets, jackpot slots, and other Platform features, and to process PKR deposits and withdrawals via your chosen payment method.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the mh88 Platform.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, so that mh88 can take appropriate responsible gaming measures including applying limits or initiating contact where necessary.
• Customer support: To respond to your enquiries, resolve disputes, process responsible gaming requests such as self-exclusion, and generally provide the mh88 support service in English 24/7.
• Legal compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from authorities.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and game selection of the mh88 Platform.
• Marketing communications: To send you mh88 promotional offers, bonuses, and updates where you have consented to receive such communications. You may withdraw this consent at any time by contacting mh88 support.

mh88 processes your personal data on the following legal grounds depending on the specific purpose involved:

• Contractual necessity: Processing is necessary to perform the contract between you and mh88 — i.e., to operate your account, process transactions, and deliver casino and betting services.
• Legal obligation: Processing is required to comply with applicable legal obligations, including anti-money-laundering laws and KYC requirements.
• Legitimate interests: Processing is necessary for mh88's legitimate interests in operating a secure, fair, and commercially sustainable platform, including fraud detection, security monitoring, and improving platform quality — provided such interests are not overridden by your privacy rights.
• Consent: For certain processing activities, such as direct marketing communications or the use of non-essential cookies, mh88 relies on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

mh88 does not sell, rent, or trade your personal data. We share your data only in the following circumstances and only to the extent necessary:

• Payment processors: Your financial data is shared with relevant payment providers such as Easypaisa, JazzCash, SadaPay, Raast, and HBL solely to process your PKR deposits and withdrawals.
• Game providers: Limited technical data (such as player identifier and session data) may be shared with mh88's third-party game studios and providers to enable game functionality and resolve game-related disputes.
• Identity verification services: Where KYC verification is required, your identity documents may be processed by a third-party identity verification service provider working on mh88's behalf under strict data processing agreements.
• Anti-fraud and AML services: mh88 may use third-party services to assist in detecting fraud, money laundering, and other prohibited activities. Relevant data may be shared with these providers under confidentiality agreements.
• Legal authorities: mh88 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in response to a valid legal order.

The mh88 Platform uses cookies and similar tracking technologies to enable core Platform functionality, improve your experience, and analyse usage patterns. Cookies are small text files stored on your device when you visit the Platform.

mh88 uses the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including maintaining your mh88 login session, remembering your language preferences, and enabling secure transactions. These cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the mh88 Platform, which pages are visited most, and how users navigate the site. This data helps mh88 improve the Platform experience.
• Preference cookies: Used to remember your settings and preferences on the mh88 Platform, such as game display settings or preferred deposit method, to provide a more personalised experience on return visits.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may prevent certain mh88 Platform features from functioning correctly, including the ability to log in and place bets.

mh88 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, accounting, and reporting obligations. The specific retention period applicable to any category of data depends on the nature of the data and the purpose for which it is held.

As a general guide, account and transaction data (including PKR deposit and withdrawal records) are retained for a minimum period required by applicable anti-money-laundering and financial record-keeping obligations. Identity verification documents submitted for KYC purposes are retained for the period required by law following account closure.

Communications data from support interactions is retained for a reasonable period to assist in resolving disputes and improving service quality. Where data is no longer required, mh88 will securely delete or anonymise it in accordance with our data management procedures.

mh88 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include:

• SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the mh88 Platform, including all mh88 login sessions and financial transactions.
• Secure, access-controlled server infrastructure with restricted personnel access governed by the principle of least privilege.
• Regular security assessments and monitoring of Platform systems and infrastructure.
• Password hashing and secure credential storage protocols for all mh88 account login credentials.
• Staff training on data protection obligations and information security best practices.

While mh88 takes data security seriously and applies industry-standard protections, no method of electronic transmission or storage is completely secure. In the unlikely event of a personal data breach that is likely to result in a risk to your rights and freedoms, mh88 will notify you without undue delay in accordance with applicable law.

As a player whose personal data is processed by mh88, you have the following rights with respect to your data. To exercise any of these rights, please contact the mh88 support team using the contact details in Section 13.

• Right of access: You have the right to request a copy of the personal data that mh88 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by mh88 be corrected or updated. You can update basic account information directly through your mh88 account settings.
• Right to erasure: In certain circumstances, you have the right to request that mh88 delete your personal data. This right is subject to our legal obligations to retain certain data and may not apply in all cases.
• Right to restrict processing: You may have the right to request that mh88 restricts the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or have objected to processing based on legitimate interests.
• Right to object: You have the right to object to mh88's processing of your personal data where that processing is based on legitimate interests, including the right to object to direct marketing communications at any time.
• Right to data portability: Where technically feasible and legally applicable, you may request a structured, machine-readable copy of the personal data you have provided to mh88.
• Right to withdraw consent: Where mh88 processes your data based on your consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing prior to withdrawal.

mh88 will respond to all privacy rights requests within a reasonable timeframe. We may ask you to verify your identity before processing a request to ensure data is not disclosed to an unauthorised person.

The mh88 Platform is strictly intended for adults aged 18 and over. mh88 does not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a person under 18 has created an mh88 account or provided personal data to us, please contact the mh88 support team immediately.

Upon receiving a credible report or discovering that personal data has been collected from a person under 18, mh88 will take immediate steps to verify the matter, suspend the relevant account, and securely delete the associated data in accordance with our responsible gaming and data protection obligations.

The mh88 Platform may contain references to or integrations with third-party services, including payment providers and game studios. This Privacy Policy applies only to data processed by mh88 directly. mh88 is not responsible for the privacy practices of third-party services accessed through or in connection with the mh88 Platform.

Where mh88 engages third-party data processors (such as payment processors or identity verification providers), we require them to process personal data only on our documented instructions and in compliance with applicable data protection obligations. These providers are not permitted to use your data for their own independent purposes.

mh88 does not embed external advertising networks or data broker services into the Platform. We do not share player data with social media platforms for advertising retargeting purposes without your explicit consent.

mh88 reviews this Privacy Policy periodically and will update it when our data processing practices change, when we introduce new services or payment methods, or when applicable law or regulatory guidance requires it. When material changes are made, we will update the effective date at the top of this page.

Where changes are significant and affect how we process data you have already provided to us, we will take reasonable steps to notify you directly, such as via a notification on the mh88 Platform or through your registered contact details. Continued use of the mh88 Platform following the publication of any updated Privacy Policy constitutes your acknowledgment of the changes.

We recommend that all mh88 players in Pakistan review this Privacy Policy periodically to remain informed about how their personal data is being handled.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way mh88 processes your personal data, please contact our support team. All privacy-related enquiries are handled in English and will be responded to within a reasonable timeframe.

• WhatsApp: mh88support — available 24/7 for all privacy and data requests
• Telegram: @mh88official — available 24/7
• Email: [email protected] — responses within one business day

When submitting a privacy request, please include your registered mh88 account username, your full name as registered, and a clear description of your request. mh88 may ask you to verify your identity before processing data access, correction, or deletion requests to ensure your data is protected from unauthorised disclosure.